Terms of Sale USA

These Terms of Sale were last updated on 05/03/26.

Terms and Conditions of Sale and Delivery of EKF Diagnostics dba Stanbio Laboratory

General Information

Customer Service

Stanbio’s Customer Service Department is available by phone, fax or e-mail to place orders or to request shipping information.

Address: 1261 North Main Street, Boerne, Texas 78006

Toll Free: 1-800-531-5535 (U.S.A. only)

Main Telephone: (830) 249-0772 (worldwide)

Fax: (830) 249-0851

E-mail: orders@stanbio.com

Inside Sales / Call Center

Inside Sales Representatives can help answer general sales or technical questions about our products. Contact the Inside Sales Department at their toll-free number: 1-866-STANBIO (1-866-782-6246) U.S.A. only.

Ordering Information

For faster service when placing an order, please include the following information:

Purchase Order Number
Product Catalog Number(s) / Product Description(s)
Quantity Per Item
Complete Ship To Address / Complete Bill To Address
Preferred Method of Shipping / Freight Forwarder
Requested Ship Date

Shipping Information

Orders are shipped EX WORKS (EXW) Boerne, Texas. A variety of freight carriers are used in order to provide the quickest and most economical mode of transportation. Stanbio will utilize a particular carrier only when specified by the customer. Refrigerated products are shipped via two (2) day delivery service Monday through Wednesday or, if requested by the customer, via overnight service on Thursdays. Frozen products are shipped via an overnight service Monday through Thursday. Additional charges apply to shipments containing hazardous material.

Minimum Order

Stanbio requires a minimum order of $250.00.

Drop Ship Orders

At the distributor’s request, Stanbio will drop ship and charge a “drop ship fee” of $25.00 to the distributor.

Price & Product Changes

All product specifications and packaging sizes are subject to change without notice. Stanbio Laboratory reserves the right to amend prices or to discontinue products and sizes without prior notification.

Payment Terms

Payment terms are In Advance, credit card, or Net 30 Days with approved credit. Payment can be made via wire transfer, company check, electronic funds transfer, money order, or by VISA, MASTERCARD, or AMERICAN EXPRESS credit cards. Unpaid balances will incur late charges of one and one-half percent (1 1/2 %) per month until paid. Delinquent accounts will be placed on credit hold until full payment is received. When applicable, freight, handling and insurance charges are prepaid and added to customer invoice.This product catalog is provided by EKF Diagnostics Inc., also trading as Stanbio Laboratory, LLC, Stanbio Laboratory, Separation Technology, and EKF Life Sciences. Product availability, labeling, regulatory status, and permitted uses may vary by country and by end user type. All information must be verified against local regulatory requirements prior to any distribution, promotion, or use. Stanbio Laboratory does not take any responsibility for accessing such information which may not comply with any legal process, regulation, registration, or usage in the country of your origin.

Licensing

This product catalog is provided by EKF Diagnostics Inc., also trading as Stanbio Laboratory, LLC, Stanbio Laboratory, Separation Technology, and EKF Life Sciences. Product availability, labeling, regulatory status, and permitted uses may vary by country and by end user type. All information must be verified against local regulatory requirements prior to any distribution, promotion, or use. Stanbio Laboratory does not take any responsibility for accessing such information which may not comply with any legal process, regulation, registration, or usage in the country of your origin.

Distributors

Stanbio Laboratory products are sold through a carefully selected group of Medical Supply Dealers. Contact our Customer Service Department for the name of the authorized Stanbio dealer in your area.

Product Toxicity and Hazardous Goods

Stanbio Laboratory products should be handled only by qualified individuals trained in Good Laboratory Practices and familiar with the potential hazards of handling reagents. All Stanbio products are shipped with appropriate labeling and Safety Data Sheets (SDS) are available. All SDS describe, to the best of Stanbio’s knowledge, any potential handling issues. Any absence of warning must not be interpreted as an indication of safety, nor does it preclude a potential health hazard. Due care should be exercised with any and all Stanbio products to prevent contact and ingestion.

Technical Service

Stanbio’s knowledgeable and dedicated Quality Assurance Department stands ready to help answer your technical questions. Call toll-free in the USA 1-800-531-5535 or from outside the USA + (830) 249-0772 and be prepared to provide information including product reference no., control no., and expiration date.

Return Policy

Stanbio Laboratory guarantees all of its products to perform according to the parameters found in their respective package inserts, until the expiration date. Any product found not to perform up to these standards will be replaced without charge. Stanbio Laboratory is not responsible for products that are held past the expiration date or not stored properly. A Return Goods Authorization (RGA Number) MUST be obtained from Stanbio’s Quality Department before any product can be returned for non-performance. Any product received due to an error on the part of Stanbio Laboratory may be returned for replacement or credit immediately after receiving authorization from Stanbio’s Customer Service Department. Please report any item/quantity discrepancies to our Customer Service Department within five business days from receipt of product. Damages due to shipping should be reported directly to the carrier. Due to FDA compliance issues and GMP controls, any item(s) shipped as a result of customer error may not be returned for credit. Goods determined returnable by Stanbio Laboratory will be subject to a 15% restocking fee to partially cover the cost of the Quality Assurance procedures Stanbio Laboratory must perform on all returned products.